General terms and conditions

General terms and conditions

Hotel van Bebber

 

Scope of Application

 

  1. These terms and conditions apply to contracts for the rental of rooms for the accommodation of guests as well as to all other related services and deliveries of the hotel.

 

Conclusion of the contract, -partners, -liability

 

  1. The contract is concluded by the hotel’s acceptance of the customer’s application. The hotel is free to confirm the room booking in writing.
  2. The contracting parties are the hotel and the customer. If a third party has placed an order on behalf of the customer, he shall be liable to the hotel together with the customer as joint and several debtors for all obligations arising from the hotel accommodation contract, provided that the hotel has received a corresponding declaration from the third party.
  3. The guest does not acquire a claim to the provision of certain rooms. If agreed rooms are not available, the hotelier is obligated to make efforts to find equivalent substitutes in the hotel or in other properties.
  4. The hotel is liable for its obligations under the contract. This liability is limited to deficiencies in performance which, except in the case of typical performance, are due to intent or gross negligence on the part of the hotel.

 

Room provision and return

 

  1. The guest does not acquire any right to the provision of specific rooms, unless the hotel has confirmed the provision of a specific room in writing.
  2. Booked rooms are available to the guest from 15:00, the guest has no right to earlier provision. Unless a later arrival time has been expressly agreed, the hotel reserves the right to allocate ordered rooms to other guests after 6:00 p.m., unless the guest has notified the hotel of a later arrival time.
  3. On the day of departure, the rooms are to be made available to the hotel again by 11:00 a.m. at the latest.

 

Services, prices, payment

 

  1. The hotel is obliged to provide the services ordered by the guest and promised by the hotel.
  2. The guest is obligated to pay the hotel’s agreed prices for this service.
  3. The agreed prices include the respective statutory value added tax. Changes in the pro-rata VAT rate shall be borne by the Customer irrespective of the time of the conclusion of the contract.
  4. If the period between the conclusion of the contract and the provision of services exceeds 120 days, the hotel reserves the right to change prices without prior notice.
  5. Individual guest – invoices are to be paid immediately upon departure without further deduction in cash or by credit card. The following credit cards are accepted for this purpose: American Express, Diners Club, Mastercard and Visa Card.
  6. The hotel is entitled to demand a reasonable advance payment at any time. The amount of the advance payment and the payment dates can be agreed in writing in the contract.
  7. Vouchers from the house will be accepted only if the original is presented at the hotel. Unpaid vouchers will not be honored. The value of the vouchers always corresponds to the value at the date of issue, price deviations at redemption due to price increases / changes in arrangements cannot be excluded.

Vouchers from tour operators are only accepted if a credit agreement exists with the company in question or if corresponding advance payments have been made. A refund by voucher entitled and not used services to the guest is not possible.

  1. Claims and rights arising from agreements made with the hotel may be transferred to third parties only with the consent of the hotelier.

 

 

Withdrawal of the hotel

 

  1. If the advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of refusal, the hotel shall be entitled to withdraw from the contract.
  2. Furthermore, the hotel is entitled to withdraw from the contract for factually justified reasons, for example if

o force majeure or other circumstances for which the hotel is not responsible make it impossible to fulfill the contract

o the rooms, areas or rooms provided are sublet or sublet by the organizer or guest without the prior written consent of the hotel.

  1. The hotel shall immediately notify the guest of the exercise of the right of withdrawal.
  2. The guest shall have no claim for damages against the hotel, except in the event of intentional or grossly negligent conduct on the part of the hotel.

 

 

Withdrawal of the individual guest

 

  1. The guest is obligated to pay 80 percent of the agreed or standard price within 14 days prior to the start of the trip if he/she does not use the contractual services, without regard to the reason for the cancellation.
  2. Group reservations of more than 10 rooms as well as conferences can be cancelled free of charge up to 8 weeks before arrival. After that a cancellation fee of 50% must be paid. Cancellations within 2 weeks of arrival are subject to an 80% cancellation fee.
  3. Group reservations of less than 10 rooms can be cancelled free of charge up to 6 weeks prior to arrival. After that, a 60% cancellation fee will apply. Cancellations within 2 weeks of arrival are subject to an 80% cancellation fee.
  4. 100% of the total costs are due in case of no-show.
  5. The hotelier is obliged in good faith to reallocate unused rooms, if possible, in order to avoid cancellations.
  6. Until the room is otherwise assigned, the guest must pay the agreed price for the duration of the contract.

 

 

Loss of or damage to items brought into the hotel

 

  1. The hotel is liable to the guest for items brought into the hotel in accordance with the statutory provisions, i.e. up to one hundred times the room rate, but up to a maximum of € 3,000. for valuables (jewelry, cash…) liability is limited to € 750. Money and valuables stored in the hotel safe are insured up to a value of € 25,000. Personal belongings carried along are at the risk of the guest in the hotel. The hotel assumes no liability for loss, destruction, or damage, except in cases of gross negligence or intent on the part of the hotel.
  2. Personal property brought into the hotel must comply with the requirements of the fire department. The hotel is entitled to demand official proof of this.
  3. The items brought along are to be removed immediately upon departure. If the guest fails to do so, the hotel may remove and store them at the guest’s expense. If the items remain in the hotel, the hotel may charge a fee for the duration of their stay. In this case, the hotel reserves the right to prove a lower loss, or a higher loss.
  4. The hotel is also not liable for damages caused by parking vehicles in the parking lot of the hotel, even if the use of the parking lot is expressly indicated or a fee is charged. This does not apply if the hotel or its agents are responsible for gross negligence or intent.

 

 

Liability

 

  1. The guest is liable for all damages to the building or inventory caused by other third parties from his area or himself.
  2. The hotel may require the guest to provide adequate security (insurance, deposits, guarantees).
  3. Wake-up calls: The hotel will endeavor to execute wake-up calls with the utmost care. However, claims for damages due to omission are excluded.
  4. Mail and merchandise shipments: Messages, mail and merchandise intended for the attention of the guests will be handled with care. The hotel will take care of the storage, delivery and, if requested, forwarding of the same. However, liability for loss, delay or damage is excluded.
  5. Lost property: Lost property of the guest will only be forwarded upon request, at the risk and expense of the guest. The hotel commits itself to a storage of 6 months. After this time, the items will be handed over to the local lost and found office, if there is an apparent value.

 

Final provisions

 

  1. Changes or additions to the contract, the application acceptance or these terms and conditions for events should be made in writing. Unilateral changes or additions by the organizer are ineffective.
  2. Place of performance and payment is the registered office of the hotel.
  3. The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange in commercial transactions – shall be the registered office of the hotel. If a contracting party fulfills the requirements of § 38 paragraph 1 ZPO (German Code of Civil Procedure) and does not have a general place of jurisdiction in Germany, the place of jurisdiction shall be the registered office of the Hotel.

4 German law shall apply.

Should individual provisions of these General Terms and Conditions for Individual Guests be invalid or void, this shall not affect the validity of the remaining provisions. In all other respects, the statutory provisions shall apply.

Mandatory information according to Regulation (EU) No. 524/2013 of the European Parliament and Council:

Link to the homepage of the Body for Online Settlement of Consumer Disputes of the European Commission: http://ec.europa.eu/consumers/odr. For initial questions regarding possible dispute resolution, please contact us at info@hotelvanbebber.com.

 

 

 

 

 

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